Airbnb host Lisa Clewes says a group of guests left her Welsh holiday let "in a complete mess" after a dinner party, with broken glasses, drink cans on the floor, pans of food on the table and fish guts in the garden. Clewes says the mess would have forced her to cancel or delay check-in had she had another booking that day.

Clewes charges a cleaning fee that covers about 75% of a cleaner's cost, and she asks guests to empty the fridge, put rubbish in the bins and load the dishwasher. She says a cleaner typically takes four hours to turn around her three-bedroom property. She fears that more mess could mean hiring extra cleaners, with costs possibly passed on to guests.

Airbnb's updated guidelines, which apply to bookings made globally from 20 November, bar hosts from asking guests to do jobs normally done by cleaners, including washing and putting away dishes, stripping beds and taking rubbish off site. Hosts can now set seven standard house rules and add other "reasonable" requests.

Guest Jessica Newhook says she booked an Airbnb in Florida for a family reunion of 11 people. She says the host required them to leave the property "move-in ready for the cleaners" despite a $250 (£187) cleaning fee. She welcomes the change, saying the rules and rising cleaning fees have made a hotel "cheaper".

Krissi Foskett, who runs a national cleaning company in Glasgow, says she paid a £35 cleaning fee during a stay in Stafford but was still asked to strip beds, do laundry and carry rubbish to a recycling area. She says there is a difference between being a considerate guest and being expected to prepare a property for the next guests.

Anthony Marsh, who co-owns a North Yorkshire cabin retreat with his husband, says the new rules led him to cut his Airbnb listings from five of their 12 properties to two. He says Airbnb "has effectively given guests permission to come and leave properties a tip, and a host can't do anything about it."

Laura Lewis, who runs a directory for holiday-let owners, says most of her clients are unhappy with the rules. She says asking guests to wash up is "basic respect." Data from AirROI cited in the report shows 63.2% of Airbnb listings charge a cleaning fee, averaging £55.

Matt Prosz, who hosts and manages Airbnb properties full-time, supports the update. He says it will improve the guest experience without changing how most people behave.